In the feedback table you can browse and manage all reported complaints and approvals. The default view columns provide the following pieces of information: - Feedback Type: There are three types of feedback in XTRF Platform:
- Client Approval: An approval from a satisfied client.
- Client Complaint: A client's complaints about poorly performed job.
- Internal Nonconformity: Complaints about any internal discrepancy reported by a user at your company.
- Added by Display Name: The name of a user who reported the complaint.
- Added on: The date when the complaint was reported by the Home Portal user.
- Status: Status of the issue. The available statuses are as follows:
- Opened: The complaint is still ongoing and a user at your company needs to take an action.
- Resolved: A user at your company responded to the incident, and the complaint is closed. Further actions are not needed.
- Groundless: A user at your company decided that the complaint was not covered by the warranty and actions are not needed.
- Description: A short description of a complaint, approval or internal nonconformity.
- Preview & Print: You can preview and print a document.
- Edit: You can manage the complaint, approval or internal nonconformity.
- Delete: You can permanently remove an entity.
|  | | Add button | Click the button to add new complaint or approval from your client or internal nonconformity. | | Page navigation | You can navigate comfortably through the pages of the Feedback table. - To advance to a desired page, click the available page number.
- To go to the first page, click the
 icon. - To go to the previous page, click the
 icon. - To go to the next page, click the
 icon. - To go to the last page, click the
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| | Export button | Click to format the data from the Feedback table. You can export data to the file, therefore you can use it in another application. When you click the button, the Export Data pop-up window appears.
Export Data Pop-up Window
 | | Entity Name drop-down menu | Select the required type of information, you want to have exported, from the drop-down menu. In some system areas you can only export one type of data. In others, you can select what type of data to export.
| | Name drop-down menu | Select the view you want to use from the drop-down menu. The view which includes the set of columns with data. This set of columns will be included in the formatted file.
| | Export type drop-down menu | To use the exported files with other applications select what column separator should be used in the exported file. From the drop-down menu select which separator might be used in .CSV files:: - A file where columns are separated by semicolons;
- A file where columns are separated by commas;
- A file where columns are separated by tabs.
| | Export button | Click to download the .CSV file. Depending on your Web browser settings a file manager window might appear asking you to choose the location where you want to download the generated file. If the file manager window does not appear, the file will be downloaded automatically to your predefined or default location. | | Cancel button | You can click this button to abandon data exporting action and close the Export Data pop-up window. |
| | Refresh button | Click to update the entities in the Feedback table. | | View:ViewName menu | Click the menu to decide what and how information is displayed in the Feedback table. You can use the default view or you can adjust the view to your needs. |  sorting | You can click one of the icons to sort records in columns. Click the proper icon to set an ascending or descending sort order in a column. |  icon | Click the icon in the proper row to preview the complaint, approval or internal nonconformity and print it as a document. |  icon | Click the icon in the proper row to modify the details of an existing complaint, approval or internal nonconformity. |  icon | Click the icon to remove the complaint, approval or internal nonconformity permanently from the system. |
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