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License Agreement

The article presents the features available in the Premium plan of XTRF Language Business Platform. Please keep in mind that your access to the described options might be limited due to your license agreement. If you would like to change your plan of XTRF Language Business Platform and gain access to the additional features, contact your XTRF Customer Success Manager.

Target audience: Home Portal's users

 


 

 

Feedback Report

In the  Feedback tab, you can record an issue which occurred during the job's procedure. Use the drop-down menu to distinguish the type of issue: is it a Client Approval, Client Complaint or Internal Nonconformity . Y ou can also describe an action which is to be implemented within your company in order to avoid this nonconformity from happening again.

Feedback Type drop-down menu

Use the drop-down menu to determine the type of the issue at hand.

  • Select Client Approval to create an approval from the client.
  • Select Client Complaint to create a complaint which was first reported by the client.
  • Select Internal Nonconformity to create a complaint which reports any discrepancy in internal processes in your company.

Creating Feedback

  • When you create a internal nonconformity, it can be accessed in this tab and the Client Feedback page. To view a list of all recorded nonconformity reports such as client and internal nonconformity complaints, go to Client Feedback section in the Reports module.   
  • Internal Nonconformity can be created by a project manager in the Home Portal.

 

 

 

 

Legend

Follow the legend below to find out how to configure settings appropriately in the Home Portal:

  • Required setting: This setting has to be filled to create the entity.

  • Required and unique setting: This setting has to be filled to create the entity, moreover, the content of this setting has to be one of a kind.

  • Auto-selected setting: If none of the options is selected, the system automatically selects the default or first in the list option.

  • Optional setting: This setting is not required to create an entity.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Description field

Provide the description of the issue in the field.

Added on field

The date when the complaint was first entered into the system by:  

  • Manually entering the date in the appropriate date format,
  • Clicking the  icon and select the date from the calendar.
Added by drop-down menu

The user at your company who reported the issue. Select the proper user from the drop-down menu.

Cause of Discrepancy / Comments field

In the field you can provide what caused the nonconformity.

Measures Taken field

A proposed action or procedure to be implemented by your company in order to prevent this nonconformity from happening again.

Related Tasks section

The task which causes the nonconformity. Use the drop-down menu to select a task.

You can also use:

  • Add all option to add all tasks from the list,
  • Remove all option to remove any selected task.
Related Users section

The user at your company who caused the nonconformity. Use the drop-down menu to select a user.

You can also use:

  • Add all option to add all users from the list
  • Remove all option to remove any selected user.
Related Vendors section

The vendor who caused the nonconformity. Use the drop-down menu to select the vendor.

You can also use:

  • Add all option to add all vendors from the list,
  • Remove all option to remove any selected vendor.
Deadline for Implementation field

The last date permitted for the selected user in the Responsible for Implementation field to put the proposed corrective procedure into effect.  

You can set the date by:

  • Manually entering the date in the appropriate date format
  • Clicking the  icon and select the date from the calendar.
Responsible for Implementation section

The user at your company who is accountable for putting the proposed corrective procedure into effect. Select a user from the drop-down menu.

You can also use:

  • Add all option to add all users from the list,
  • Remove all option to remove any selected user.
Efficiency Approved On field

The date when the efficiency of the corrective procedure is confirmed by the user selected in the Efficiency Approved by field.  

You can set the date by:

  • Manually entering the date in the appropriate date format
  • Clicking the  icon and select the date from the calendar.
Efficiency Approved by drop-down menu

The user at your company who will confirm the efficiency of the corrective procedure. You can select the user from the drop-down menu.

Status field

The current status of the issue. The status can be:

  • Opened: The internal nonconformity is still ongoing and a user at your company needs to take action. Opened status is set by default.
  • Resolved: A user at your company responded to the incident, and the internal nonconformity is now closed. Further actions are not needed.
  • Unwarranted: A user at your company decided that the internal nonconformity was not covered by the warranty and actions are not needed.

 

This field cannot be manually modified. To change the status, click on Mark as ResolvedMark as Unwarranted or Mark as Opened button, depending on the internal nonconformity's current status.

 

Document Template drop-down menuSelect the template for the printed version of the issue.
 
 
 
Preview & Print button

Click to review a printable version of the internal nonconformity. As you click the button, a window with the document appears.

You can create a client internal nonconformity template in the Templates section in the configuration of the Home Portal.

 

Mark as Open button

Click to re-open a internal nonconformity which is currently marked as Resolved or Unwarranted.

The button becomes available after the internal nonconformity is saved.

 

Mark as Resolved button

Click to mark that the issue included in the internal nonconformity was settled and to close the internal nonconformity.

The button becomes available after the internal nonconformity is saved.

 

Mark as Unwarranted button

Click to mark that the internal nonconformity was not covered by the warranty and to close the internal nonconformity.

The button becomes available after the internal nonconformity is saved.

 

Delete button

Click to permanently remove the internal nonconformity from the system.

The button becomes available after the internal nonconformity is saved.

 

Edit buttonClick to enable the edit mode.
Save buttonClick to apply the modifications.
Save and Exit buttonClick to apply the modifications and return to the Feedback tab.
Cancel buttonClick to discard any changes.
Exit buttonClick to return to the Feedback tab.
  

 

 

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